Terms & Conditions for the SPG Flights Program

Starwood Hotels & Resorts Worldwide, Inc. ("Starwood") has engaged EzRez Software, Inc ("EZ Rez"), a third party provider, to host this private label airline ticket redemption web site (the "Site"). EzRez has engaged Connexions Loyalty Travel Solutions, Inc. ("Connexions") to act solely in the capacity as agent for suppliers of air travel to provide members of the Starwood Preferred Guest® Program ("Members" or "you") with the ability to redeem Starpoints for airline tickets through the Site and has engaged Allianz Global Assistance (collectively with World Access Service Corp., a company of Mondial Assistance and Jefferson Insurance Company, "Allianz Global Assistance") to provide Members with optional trip insurance. Starwood, EzRez, Connexions, and Allianz Global Assistance together with their respective officers, directors, employees, representatives, affiliates, agents, representatives and licensors shall be referred to collectively herein as the "Covered Parties".

These terms and conditions (the "SPG Flights Terms") govern your use of this Site or any of the services or products made available through this Site and describe your responsibilities regarding such services or products. By using this Site and any of the services or products made available through this Site you agree and warrant that:

  1. you are at least 18 years of age and possess the legal authority to enter into this Agreement;
  2. you have read, understood and accepted these SPG Flights Terms;
  3. all information supplied by you or members of your household using this Site is true and accurate;
  4. you have read, understood and accepted the Starwood Preferred Guest Program Terms & Conditions which are incorporated by reference herein (the "Program Terms");
  5. you have read, understood and accepted the Website Terms of Use which are incorporated by reference herein (the "Website Terms of Use"); and
  6. you consent to Starwood and its authorized third party agents processing data that is personal to you, and disclosing such data to third parties (such as air travel suppliers), in accordance with Starwood's Privacy Statement;

If you do not agree with any of the foregoing, do not use this Site.

These SPG Flights Terms shall control to the extent of any conflict with the Program Terms and the Website Terms of Use, and may be amended at any time by Starwood posting amended terms and conditions on the Site. Any such amended SPG Flights Terms, shall become effective upon posting.

Use of Site

In addition to the general provisions for website use set forth in the Website Terms of Use, you agree that: you will only use the Site to redeem Starpoints for legitimate travel tickets for you or for another person for whom you are legally authorized to act; you agree to terms and conditions of purchase imposed by the Starwood and the other Covered Parties; you are responsible for any error in the accuracy of information provided in connection with this Site; and you will inform any third parties for whom you purchase tickets or insurance of these SPG Flights Terms. You further agree that you are responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this Site.

Redeeming Starpoints

In addition to the provisions governing redemption of Starpoints set forth in the Program Terms, you agree that: Starpoints can only be redeemed for the original air ticket purchase and associated fees; your overuse or abuse of the reservation facilities of this Site may result in you being denied access to such facilities and in the termination of your Starwood Preferred Guest account; once Starpoints are redeemed for a ticket, they may not be returned to your account under any circumstances including when trip insurance is purchased; any fee that may apply after the initial ticket purchase may not be paid for by redeeming Starpoints; trip insurance may not be purchased through Starpoints;.


All airline tickets purchased on the Site must be purchased in the exact name of the person traveling and to the extent applicable, must be identical to how it appears on the traveler's passport. Once purchased, tickets are not transferable.

Airline Tickets & Policies

All airline tickets are subject to the published conditions of carriage and rules of the applicable airline. The contract of carriage in use by the applicable airline shall be between the applicable airline and the passenger. All flight details should be confirmed with the applicable airline including, without limitation, the schedule of your flight, airline policies, baggage charges, size limitations, or restrictions, and any other additional fees that must be paid directly to the applicable airline. Starwood and the other Covered Parties maintain no control over the personnel, equipment or operations of any airline. Starwood and the other Covered Parties do not guaranty or insure the services provided by any supplier of air travel. You agree to abide by the terms and conditions imposed by any supplier with whom you elect to deal and you understand that failure to do so may result in cancellation of your reservation(s) and your being denied access to any flights, and any costs incurred by a Covered Party as a result of such violation.

Cancellation Policy

All ticket purchases are final and cannot be cancelled, refunded, exchanged, or transferred. Accordingly, carefully review your ticket purchases for any errors or discrepancies prior to purchase. If you need to make changes to your travel itinerary, call the applicable customer service number listed on the Site. In certain circumstances, changes may not be possible. If changes are possible, changes to travel itinerary shall be subject to fees charged by suppliers of air travel and by service fees charged by Connexions.

Trip Insurance Policy

The contract for trip insurance shall be between you and Allianz Global Assistance, and all purchases of trip insurance are subject to Allianz Global Assistance's terms and conditions, Trip insurance may only be purchased in USD using approved credit cards; Starpoints may not be used. Further, all airline tickets purchased through SPG Flights shall be considered as cash-paid for trip insurance purposes and reimbursements will be made by Allianz Global Assistance in USD, not Starpoints.

Passports and Visas

Many destinations and itineraries require a valid passport. Visa policies vary by country and should be obtained prior to departure. You are responsible for complying with government travel requirements, and presenting exit, entry and other required documents such as passports and visas. The name on each ticket must be entered in Roman characters exactly as it appears on a Passport or Government issued picture ID. Otherwise, you will be unable to check-in for the flight. It is the passengers' responsibility to provide the exact names as displayed on their identification when making an online booking. Travelers using a Chinese National ID must provide the identification number. If your National ID does not have a Romanized version of your name, please contact the airline prior to departure to provide your Chinese name to avoid check-in issues.


Starwood and the other Covered Parties have no special knowledge regarding health hazards, political climate, weather hazards, supplier financial information or safety records or foreign entry requirement and do not represent or warrant that travel to any destination is without risk. You can find information on the conditions and potential levels of risk associated with particular destinations by visiting at www.state.gov, www.tsa.gov, www.dot.gov, www.faa.gov, www.cdc.gov, www.treas.gov/ofac and www.customs.gov.

Bankruptcy or Flight Changes, Delays or Cancellations

Starwood and each other Covered Party shall have no liability if a travel provider is not able to honor an airline ticket purchased through this Site for any reason, including, without limitation, bankruptcy proceedings, strikes, labor shortages or flight delays or cancellations.

Limitation of Liability

IN NO EVENT SHALL STARWOOD OR ANY OTHER COVERED PARTY BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE, THESE SPG FLIGHTS TERMS, REDEMPTION OF STARPOINTS FOR AIRLINE TICKETS, THE USE OF THE AIRLINE TICKETS OR ANY ASSOCIATED TRAVEL, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, except as set forth below, the Covered Parties accept no responsibility for any damage and/or delay due to airline provider cancellations, shortages, sickness, pilferage, labor disputes, bankruptcy, machinery breakdown, quarantine, government restraints, weather, terrorism or causes beyond the Covered Parties' control. No responsibility is accepted for any additional expense, omissions, delays, re-routing or acts of any governmental authority. No Covered Party shall be responsible for any airline provider's breach of any warranty including, but not limited to, implied warranties of fitness for a particular purpose or of merchantability, nor shall any Covered Party be responsible for any other wrongdoing of a Provider (including any liability in tort), as to any products and/or services available through this Site. No Covered Party shall be responsible for any airline provider's failure to comply with these SPG Flights Terms nor for any airline provider's failure to comply with applicable federal, state, provincial and local law. If, notwithstanding the above, a Covered Party is found liable for any loss or damage relating to the use of this Site, you agree the liability of any such party shall in no event exceed the amount of Starpoints redeemed for the airline ticket in question. Some states, to the extent their law might be deemed to apply notwithstanding the selection of New York law as described below, do not allow the limitation of liability, so the foregoing limitations might not apply to you.


You agree to indemnify and hold Starwood and the other the Covered Parties and their subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your breach of these SPG Flights Terms or your violation of any law or the rights of a third party. A Covered Party's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Seller of Travel

Connexions is a registered seller of travel in each of the states listed below:

6442 City West Parkway
Eden Prairie, MN 55344
Phone: 952-914-6500

9300 West Overland Rd.
Boise, ID 83709
Phone: 208-429-2300

12755 Olive Blvd.
Suite 200
St. Louis, MO 63141
Phone: 314-851-3400

Governing Law

Any disputes arising out of or related to your use of this Site, these SPG Flights Terms, or the SPG Flights program shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of the State of New York.

Entire Agreement

These Terms, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this Site.